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Damaged Shipments

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We know how frustrating this situation can be. We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!


• Important •

If your item came with hardware or stands, please hang on to them! Your replacement item will not come with additional hardware or stands.


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Max. file size: 256 MB.
Max. file size: 256 MB.
AS STATED IN OUR POLICIES, THIS IS REQUIRED IN ORDER TO FILE A CLAIM WITH FEDEX, REGARDLESS OF WHETHER THERE IS DAMAGE TO THE BOX. A PHOTO OF THE PACKAGING MUST BE PROVIDED IN ORDER TO SUBMIT A DAMAGE CLAIM.
Max. file size: 256 MB.
Max. file size: 256 MB.
Max. file size: 256 MB.
Max. file size: 256 MB.


Due to the file sizes for the images you are uploading with this form, submitting it may take a little longer than usual. Please wait until you see a confirmation message on your screen to leave the page. Do not click on the SUBMIT button more than once or it will error out.

arrived broken damaged package cracked crack broke dent scratched crushed chipped shattered