Shipping, Delivery & Address Problems

Please review the production and shipping information for your order, and allow time to inspect it before your event or installation.

Production time and transit time

Production and handling time is separate from carrier transit time, which begins after the carrier receives your package. Two-day, three-day or expedited shipping does not shorten production unless we separately confirm rush production. We are responsible for making and handing over your order within our stated timeframe; the carrier is a separate company responsible for transportation and delivery.

A service name such as overnight, two-day or three-day is not itself a guarantee from us. Carrier delivery commitments and guarantees depend on the terms applicable to your shipment, including destination restrictions, exclusions and suspensions. Review current terms directly: UPS Service Guarantee, FedEx Money-Back Guarantee, and USPS Priority Mail Express Refunds and Guarantee.

If you need your item for an event, allow time for production, transit, inspection and an unexpected problem. Contact us before ordering if you need help choosing a suitable service. The carrier’s guaranteed delivery commitment must fall before your event.

Time-sensitive orders and late delivery

We understand that an item ordered for a wedding or another specific event may no longer be useful afterward. If you purchased a shipping service with an active carrier delivery guarantee applicable to your shipment, and the carrier misses its guaranteed commitment, causing your item to arrive too late for its intended event, we will refund the affected product’s purchase price and shipping charges as a courtesy. You do not need to return the item. Contact us with your order number and event date so we can review the delivery record.

If you selected a service without an applicable carrier delivery guarantee, and we shipped within our promised timeframe using your selected service, late arrival alone does not qualify for a product or shipping refund. Lost packages, shipping damage, errors by our shop and rights required by law are addressed separately. We will work with you to investigate a delayed shipment.

If we cannot ship within the promised timeframe, we will provide the notices and cancellation or refund options required by applicable law.

Shipping addresses

Check your address carefully before checkout, including apartment or suite numbers.

If you discover an error, contact us immediately. Address changes are not guaranteed once an order is submitted or shipped.

Returned or undeliverable packages

If a package is returned because the customer supplied an incorrect or incomplete address, contact us to arrange the next steps.

Additional shipping charges may apply and will be explained before reshipment. A returned package does not automatically qualify a made-to-order purchase for cancellation or refund.

If an address or shipping error was caused by us, we will review and correct it as appropriate.

Tracking problems or missing delivery

If tracking is stalled or shows delivery but you cannot locate the package, check the delivery details, other entrances, household members, and any building receiving area.

A missing-delivery investigation is separate from a report that an item arrived damaged.

Damaged delivery

Save the shipping box, shipping label, and all internal packaging.

Follow Inspecting Your Order & Reporting a Problem, including its five-business-day reporting period, concealed-defect exception, and required photographs.

Inspect even if you will use it later

Please inspect your order promptly rather than leaving it unopened until an event or installation.

After inspection, return the item to its protective wrapping and follow Acrylic Care, Handling & Storage.

Damage caused during later handling, storage, transportation, or installation is not covered by complimentary replacement.

Contact us

Email hello@1801andco.com with your order number, tracking information, and a description of the delivery issue.

These policies do not limit rights provided by applicable law.