FAQ

Installing Your Acrylic Board
Which hardware did you get? Floating Standoff Installation Instructions What you’ll need: Standard Size #2 Phillips Screwdriver Pencil or Pen Measuring Tape Level Power Drill + Appropriate Size Drill Bit For Your Anchor Style (See photo below for size guide!) Video Instructions Remove the protective film from your board and get the hardware ready. Once you remove the protective film be extremely careful of setting the board down, acrylic can easily scratch. We recommend having a towel or something soft nearby to set it down on if needed. Mark where... Read more...
Marker Recommendations for Acrylic Boards
There are 3 types of erasable markers you will find. Here are the pros and cons to each: • Wet Erase Markers • Pros: Dark writing, colors pop, writes very clean, easier to find in fine tip options. Cons: Require being wet down to be erased, can only be used on light colored or clear acrylic. • Dry Erase Markers • Pros: Easily erased with a dry cloth, easy to find. Cons: Can be very transparent and hard to read, especially on clear acrylic. Only works on light colored acrylic,... Read more...
How To Clean Acrylic
When it comes to cleaning your acrylic, simpler is better. Using a soft cloth, dampen with plain water just enough to wet the board. Then use a separate dry cloth to wipe completely clean. Once the board feels dry, wipe in circular motions for another 5 seconds or so just to be sure.{Be sure your board is completely dry before trying to write on it again} If after cleaning you find your marker doesn't seem to be writing normal, this can happen for two reasons: 1. The tip of the... Read more...
Employment
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Removing The Protective Film From Acrylic
The protective film is a thin sticker-like material there to prevent scratches, fingerprints, and dust from collecting on your sign. The film on our acrylic is generally clear, however occasionally it can appear blue, white/cloudy or brown. We recommend removing it just before you are ready to use your acrylic item. To remove, start in a corner or along the edge with your fingernail until you get enough of the film ruffled to grab and pull the film off the front of your acrylic.  Sometimes it can be difficult to... Read more...
Return Policy
1801&Co. Return and Exchange Policy Policy Effective Date: 12/31/2017 No Returns or Exchanges: At 1801&Co., all our products are custom-made and tailored to each individual order. Due to the unique and personalized nature of our items, we maintain a strict policy of no returns or exchanges for any reason. This ensures the integrity and exclusivity of our custom products. Damaged Items and Carrier Mishandling: We pride ourselves on the quality and craftsmanship of our products. However, in the rare instance that an item arrives damaged due to carrier mishandling, 1801&Co.... Read more...
Image Uploading
We are not responsible for the quality of the images you upload. You alone are responsible for making sure that the quality of the image you are uploading is of high enough quality to be satisfactory to you at the size you select on the sign or product that you are purchasing. Read more...
Cancellations
Due to our highly automated process, orders go immediately into production. Once your order has been submitted, it is not possible to cancel. Read more...
Report Damaged Shipments
We know how frustrating this situation can be. We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help! • Important • If your item came with hardware or stands, please hang on to them! Your replacement item will not come with additional hardware or stands. Read more...
Changes To An Existing Order
At 1801&Co., we are committed to ensuring that you have complete control and flexibility during the order process. When placing an order with us, we provide multiple opportunities for you to review, revise, and, if necessary, cancel your order before finalizing it. This approach is integral to our commitment to offering high-quality products at affordable prices. By empowering you to create and modify your own products, we maintain the efficiency that allows us to keep our prices competitive. Please be advised that once an order is placed, 1801&Co assumes no... Read more...
Cyber Shoplifting
Fraudulent chargebacks (Cyber Shoplifting) is a punishable crime.  At 1801&Co., we take all instances of chargebacks seriously, particularly those that are filed for fraudulent or untruthful reasons. It is our commitment to uphold the integrity of our business transactions and protect against unwarranted financial losses. Therefore, the following policy has been established regarding fraudulent chargebacks: Definition of Fraudulent Chargebacks: A fraudulent chargeback refers to any dispute filed by a customer with their financial institution claiming unauthorized or fraudulent activity on their account, when in fact the transaction was legitimate and... Read more...
Getting Started With Your Chalk Markers
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