Cyber Shoplifting

Fraudulent chargebacks (Cyber Shoplifting) is a punishable crime.

At 1801&Co., we take all instances of chargebacks seriously, particularly those that are filed for fraudulent or untruthful reasons. It is our commitment to uphold the integrity of our business transactions and protect against unwarranted financial losses. Therefore, the following policy has been established regarding fraudulent chargebacks:

1. Definition of Fraudulent Chargebacks:
   • A fraudulent chargeback refers to any dispute filed by a customer with their financial institution claiming unauthorized or fraudulent activity on their account, when in fact the transaction was legitimate and authorized by the customer.
2. Investigation Process:
   • Upon receipt of a chargeback notification, our team will conduct a thorough investigation to determine the validity of the claim. This may include reviewing transaction records, communication history, and any relevant documentation provided by the customer.
3. Documentation Requirement:
   • Customers filing chargebacks are required to provide accurate and truthful information regarding the disputed transaction. Any attempt to misrepresent facts or file a chargeback under false pretenses will be considered fraudulent.
4. Consequences of Fraudulent Chargebacks:
   • If a chargeback is determined to be fraudulent or filed for untruthful reasons, 1801&Co. reserves the right to take appropriate action to protect its interests. This includes, but is not limited to:
     • Filing a police report for fraudulent chargeback activity.
     • Referring the matter to a collections agency to recover the disputed funds.
     • Pursuing legal action to seek restitution for damages incurred.
5. Notification Process:
   • Customers will be notified in writing of our intent to pursue further action in response to a fraudulent chargeback. This notification will outline the steps we intend to take and provide an opportunity for the customer to rectify the situation if the chargeback was filed in error.
6. Compliance with Applicable Laws:
   • 1801&Co. will adhere to all relevant laws and regulations governing chargebacks and dispute resolution processes. Our actions will be conducted in accordance with legal guidelines to ensure fairness and transparency.

This policy serves as a deterrent against fraudulent chargeback activity and reinforces our commitment to maintaining the integrity of our business operations. By taking decisive action against fraudulent chargebacks, we aim to protect our business and uphold the trust of our valued customers.

1801&Co. reserves the right to update or amend this policy as necessary to reflect changes in business practices or regulatory requirements.

Date of Policy Implementation: 2/19/2024