Frequently Asked Questions
We do not offer international shipping at this time.
If your item arrived damaged please contact us with 14 days of the package being marked delivered. We will file a claim on your behalf with the shipping courier and work with you to find the best solution to move forward.
Our processing time is stated on each listing as well as at checkout. This is the window we guarantee your order will leave our facility in, except in the circumstance of severe weather and natural disasters that affect our area. If your item comes with a proof or you have paid for one, you can expect to receive it within 1-2 business days. Please note the processing time stated on the listing does not begin until you have approved your proof.
At this time we do not have a retail store front and do not allow local pick-ups at our production facility.
1801&Co. will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process as well as the effect your individual device display settings has on the color seen on your screen, the accuracy of color reproduction is not guaranteed. By placing an order with 1801&Co., you agree to this limitation. We will try our best to match but due to variations in displays, printers and light sources; we accept no responsibility for color variations between submitted files and the final printed piece.
Any metallic, glitter, foil or alike elements will be faux. All elements will be printed using inks. We do not use any real metallic, foil or glitter properties in our signs.
Acrylic prints will always be single sided and printed second surface (behind the acrylic) with a white ink plate for color support behind the print.
If you notice something needs to be changed on your order, example: address, color choice, etc. please contact us immediately. We will always do our best to accommodate the change, but we cannot guarantee any changes once the order has been placed.
When providing an image for print buyer is solely responsible for checking image quality. When printing on clear acrylic ANYWHERE there is a valid pixel a white ink backer will be printed behind it, regardless of how light/transparent/etc. the pixel is. Buyer accepts acknowledgement of this and accepts sole responsibility for the quality of the image they provide. We recommend vector images to ensure the crispest print or a bitmap with a minimum of 300DPI. If your image does not meet these recommended minimums we strongly recommend adding on a white background to avoid the white pixel spray of a poor quality image. We are not responsible for poor, pixelated prints due to the image quality provided to us. Please reach out to us PRIOR to placing your order if you have quality concerns with your image.
Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation,software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, User Content belonging to other Users, and Stock Media belonging to other Users (the “1801&Co Library Media Content”), and all Intellectual Property Rights related thereto, are the exclusive property of 1801&Co. and its licensors.
1801&Co. reserves the right to make minor alterations for functional or aesthetic purposes. Minor alterations may include adjusting slightly off center designs or adjusting spacing to accommodate hardware or holders.
Our products are individually made to order, just for you. Because of this each product may vary slightly. Our allowable cut tolerance is 3/16″ inch. Environmental concerns and manufacturer productions cause changes beyond our control which are typical variations in the printing and laser cutting industry.
Acrylic edges are laser cut. Laser markings may be present, this is a normal occurrence in production of acrylics. Any marking from the laser along the edge less than .1” in depth is considered normal and within any reasonable tolerance for variation.
We will not be responsible for minor scratches, scuffs or heat marks on plastics as this is a common occurrence in the production, printing, stacking and shipping of such products. Markings or scratches in the acrylic less than the size of a nickel are not considered a defect. While every attempt is made to prevent these from occurring through our handling, customers must assume this risk on all orders.
Slight bowing in acrylic may occur during transit. This is a normal occurrence with acrylic material as it shifts into different weather environments, much like wood.
We cannot include gift notes in orders. If you need to send a gift note with your order we recommend having the package mailed to you, adding the note and then shipping to the recipient or notifying the recipient of the shipment prior to the arrival. Notes left in the "notes to seller" are not included in the package and will not be seen by the recipient.
No Returns or Exchanges: At 1801&Co., all our products are custom-made and tailored to each individual order. Due to the unique and personalized nature of our items, we maintain a strict policy of no returns or exchanges for any reason. This ensures the integrity and exclusivity of our custom products.
To review our entire return policy, visit our Return Policy page.
8AM-4PM CST Monday - Friday
We are closed weekends, and all major holidays.
If you need it sooner than your estimated delivery window we offer 3 day, 2 day and Overnight shipping options. Upgrading your shipping only speeds up the time your package is in transit, it DOES NOT affect your processing time. If you are unable to get it in time even with overnight shipping you can contact us for rush production options. These MUST be added at the time of purchase and are not eligible to be added to prior purchases. Purchasing the rush service will over-ride any option for a proof and your items will be sent directly to production, without exception. Requests left at checkout to rush but without shipping upgrades and/or rush services will not be acknowledged.